Customer engagement Customer service Service (business) Preference Customer satisfaction Knowledge management Empirical research Psychology Business Marketing Computer science World Wide Web Epistemology Economics
Metrics
1
Cited By
3.56
FWCI (Field Weighted Citation Impact)
62
Refs
0.90
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Citation History
Topics
Digital Marketing and Social Media
Social Sciences → Social Sciences → Sociology and Political Science
Consumer Retail Behavior Studies
Social Sciences → Business, Management and Accounting → Marketing
Customer Service Quality and Loyalty
Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management