Pedagogical Influence of AI-Chatbots on Learning Outcomes: A Systematic Review

Abstract

In recent years, significant developments have occurred in AI-based chatbots that have been effectively deployed in the educational field. However, given the novelty of this technology, descriptive analyses remain scarce. Although many review studies have focused on the effectiveness of chatbots, they generally present broad results, and only a few have addressed the impact of this technology on learning outcomes. The present study examines the educational implications of AI chatbots on various learning outcomes through a post hoc analysis conducted in accordance with PRISMA principles. It aims to aggregate and analyze findings from studies that examined the use of chatbots and their impact on specific learning outcomes. A total of 26 studies were selected from a pool of 6,721 published between 2021 and 2024 and indexed in the Scopus and Web of Science databases. Data analysis was conducted using the Newcastle-Ottawa Scale (NOS) for Education. The results revealed that AI-chatbot technology has a positive influence on several learning outcomes, including academic achievement, motivation, self-assessment, engagement in learning, self-efficacy, and language learning, among others. The studies also detailed the methodologies and tools employed in these investigations. The study also offers insights into how intelligent chatbots can be leveraged to enhance various learning outcomes.