The Role of AI Chatbots in Student Learning: A Systematic Review

Abstract

This systematic review evaluates the role of chatbots in student learning, focusing on engagement, motivation, feedback mechanisms, and academic performance. Following PRISMA 2020 guidelines, a structured search was conducted across multiple academic databases using predefined eligibility criteria. Studies published between 2020 and 2025 were analyzed through systematic data extraction and synthesis. Findings suggest chatbots enhance student engagement, provide structured feedback, and facilitate autonomous learning. However, challenges exist in chatbot adaptability, accuracy, and reliance on AI-generated content. Chatbots serve as valuable educational tools, but successful implementation requires structured integration and continuous refinement. AI systems need improved contextual accuracy and adaptability to enhance long-term effectiveness.