JOURNAL ARTICLE
Systematic Review AI Chatbots and Virtual Assistants: Conversational Interfaces and Customer Service Outcomes
Keywords:
Chatbot Service (business) Customer service Customer care User interface
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FWCI (Field Weighted Citation Impact)
0
Refs
0.89
Citation Normalized Percentile
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Topics
AI in Service Interactions
Physical Sciences → Computer Science → Artificial Intelligence
Artificial Intelligence in Healthcare and Education
Health Sciences → Medicine → Health Informatics
Digital Mental Health Interventions
Social Sciences → Psychology → Applied Psychology
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