JOURNAL ARTICLE
Artificial Intelligence-Powered Intent Classification for Indonesian E-Wallet Customer Service Chatbots
Keywords:
Indonesian Computer science Customer service Service (business) World Wide Web Artificial intelligence Business Marketing Linguistics
Metrics
0
Cited By
0.00
FWCI (Field Weighted Citation Impact)
18
Refs
0.47
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Topics
Information Retrieval and Data Mining
Physical Sciences → Computer Science → Information Systems
AI in Service Interactions
Physical Sciences → Computer Science → Artificial Intelligence
FinTech, Crowdfunding, Digital Finance
Social Sciences → Business, Management and Accounting → Management Information Systems
Related Documents
JOURNAL ARTICLE
Intent Classification in Artificial Intelligence-Based Customer Service Chatbot for E-Wallet Service Providers
Journal: International Journal of Computing and Digital Systems Year: 2025 Vol: 17 (1)Pages: 1-9
BOOK-CHAPTER
Chapter 6: Chatbots and Artificial Intelligence-Powered Customer Service
Year: 2024 Pages: 79-94
BOOK-CHAPTER
Artificial Intelligence (AI)–Powered Chatbots
Tarun Kumar VashishthVikas SharmaKewal Krishan SharmaBhupendra KumarAtul KumarRajneesh Panwar
Year: 2024 Pages: 211-236