Effect of Serving Robot Service Quality on Customer Value and Customer Satisfaction

Seon-­Hee Ko

doi:10.35498/kotes.2024.se12.1.23

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JOURNAL ARTICLE

Effect of Serving Robot Service Quality on Customer Value and Customer Satisfaction

Seon-Hee Ko

Year: 2024 Journal: Journal of Tourism Enhancement Vol: 12 (se12.1)Pages: 23-45

DOI: 10.35498/kotes.2024.se12.1.23

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Keywords:

SERVQUAL Customer satisfaction Business Service quality Customer advocacy Customer retention Marketing Customer value Customer delight Service (business) Process management Microeconomics Economics

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FWCI (Field Weighted Citation Impact)

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0.29

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Topics

Technology Adoption and User Behaviour

Social Sciences → Decision Sciences → Information Systems and Management

Diverse Topics in Contemporary Research

Social Sciences → Social Sciences → Cultural Studies

Diverse Approaches in Healthcare and Education Studies

Health Sciences → Medicine → Public Health, Environmental and Occupational Health

Effect of Serving Robot Service Quality on Customer Value and Customer Satisfaction

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