Effect of Serving Robot Service Quality on Customer Engagement and Loyalty

Seon-­Hee Ko; Seon-Hee Ko

doi:10.22678/jic.2024.22.13.059

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JOURNAL ARTICLE

Effect of Serving Robot Service Quality on Customer Engagement and Loyalty

Seon-Hee Ko Seon-Hee Ko

Year: 2024 Journal: Journal of Industrial Convergence Vol: 22 (13)Pages: 59-67

DOI: 10.22678/jic.2024.22.13.059

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Keywords:

Loyalty Business Service quality Loyalty business model Customer engagement Service (business) Quality (philosophy) Marketing Process management Computer science World Wide Web

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Diverse Topics in Contemporary Research

Social Sciences → Social Sciences → Cultural Studies

Technology Adoption and User Behaviour

Social Sciences → Decision Sciences → Information Systems and Management

Diverse Approaches in Healthcare and Education Studies

Health Sciences → Medicine → Public Health, Environmental and Occupational Health

Effect of Serving Robot Service Quality on Customer Engagement and Loyalty

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