Service Quality and Location towards Customer Value and the Effect on Customer Satisfaction

Euis Soliha; Ajeng Aquinia; Robertus Basiya; Penunjang Waruwu; Mohamad Kharis

doi:10.2991/icobame-18.2019.16

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JOURNAL ARTICLE

Service Quality and Location towards Customer Value and the Effect on Customer Satisfaction

Euis Soliha Ajeng Aquinia Robertus Basiya Penunjang Waruwu Mohamad Kharis

Year: 2019

DOI: 10.2991/icobame-18.2019.16

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Keywords:

Customer satisfaction Service quality Customer retention Customer value Business Value (mathematics) Customer delight Customer advocacy Service (business) Computer science Quality (philosophy) Marketing Microeconomics

Metrics

Cited By

0.30

FWCI (Field Weighted Citation Impact)

Refs

0.67

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Citation History

Topics

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Technology Adoption and User Behaviour

Social Sciences → Decision Sciences → Information Systems and Management

Consumer Perception and Purchasing Behavior

Social Sciences → Business, Management and Accounting → Marketing

Service Quality and Location towards Customer Value and the Effect on Customer Satisfaction

Metrics

Citation History

Topics

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