BOOK-CHAPTER
Customer Relationship Analytics: Meaningful Metrics That Predict Loyalty
Year: 2007 Productivity Press eBooks Pages: 61-82
Keywords:
Analytics Loyalty Loyalty business model Data science Computer science Business Marketing Service quality
Metrics
0
Cited By
0.00
FWCI (Field Weighted Citation Impact)
0
Refs
0.64
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Topics
Customer Service Quality and Loyalty
Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management
Customer churn and segmentation
Social Sciences → Business, Management and Accounting → Marketing
Technology Adoption and User Behaviour
Social Sciences → Decision Sciences → Information Systems and Management
Related Documents
JOURNAL ARTICLE
CUSTOMER LOYALTY: IMPROVE CUSTOMER RELATIONSHIP MANAGEMENT THAT IMPACT THE CUSTOMER SATISFACTION
Muh. Shadri Kahar MuangEdi Indra SetiawanRikal Fajar Masati
Journal: Al-Amwal Journal of Islamic Economic Law Year: 2021 Vol: 5 (1)Pages: 47-58
JOURNAL ARTICLE
Customer Loyalty and Customer Relationship Management
Journal: Proceedings of the 20th Malaysia Indonesia International Conference on Economics, Management and Accounting Year: 2019 Pages: 539-546
BOOK-CHAPTER
Customer Loyalty and Customer Relationship Management
Pengwei ZhangMin LiXiaojing JiaoRuijin Zhou
Communications in computer and information science Year: 2011 Pages: 432-436
JOURNAL ARTICLE
The customer satisfaction‐customer loyalty relationship
Helena Martins GonçalvesPatrícia Alexandra da Silva Ribeiro Sampaio
Journal: Management Decision Year: 2012 Vol: 50 (9)Pages: 1509-1526