Omnichannel Retailing Return Operations with Consumer Disappointment Aversion

JOURNAL ARTICLE

Year: 2022 Journal: SSRN Electronic Journal Publisher: RELX Group (Netherlands)

DOI: 10.2139/ssrn.4084023

Keywords:

Omnichannel Disappointment Loss aversion Economics Business Marketing Advertising Microeconomics Psychology Social psychology

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Consumer Retail Behavior Studies

Social Sciences → Business, Management and Accounting → Marketing

Advanced Manufacturing and Logistics Optimization

Physical Sciences → Engineering → Industrial and Manufacturing Engineering

Supply Chain and Inventory Management

Social Sciences → Business, Management and Accounting → Management Information Systems