Impact of service quality on customer loyalty: a case study of commercial banks in Dhaka

JOURNAL ARTICLE

Year: 2015 Journal: International Journal of Business Management and Social Research Vol: 01 (02)Pages: 51-60

DOI: 10.18801/ijbmsr.010215.06

Keywords:

Business Service quality Loyalty business model Loyalty Marketing Quality (philosophy) Service (business)

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Cited By

0.57

FWCI (Field Weighted Citation Impact)

Refs

0.82

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Is in top 1%

Is in top 10%

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Organizational Leadership and Management Strategies

Social Sciences → Business, Management and Accounting → Strategy and Management

Consumer Retail Behavior Studies

Social Sciences → Business, Management and Accounting → Marketing