Telecom customer churn prediction

Abstract

Customer churn is often referred to as customer attrition, or customer defection which is the rate at which the customers are lost. Telecom companies often use customer churn as a key business metrics to predict the number of customers that will leave a telecom service provider. Churn is significant in the telecommunication industry because it directly affects the competitiveness of the service provider. In this work, Logistic Regression and Random Forest performed better than Decision Tree for customer churn analysis