Behavioral and Attitudinal Customer Loyalty in the Power Sector

Karoline Gamma

doi:10.1007/s12398-016-0186-3

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JOURNAL ARTICLE

Behavioral and Attitudinal Customer Loyalty in the Power Sector

Karoline Gamma

Year: 2016 Journal: Zeitschrift für Energiewirtschaft Vol: 40 (4)Pages: 211-232 Publisher: Springer Science+Business Media

DOI: 10.1007/s12398-016-0186-3

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Keywords:

Customer retention Loyalty business model Business Marketing Customer satisfaction Customer advocacy Customer to customer Loyalty Customer delight Customer intelligence Customer equity Order (exchange) Service quality Service (business)

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0.44

FWCI (Field Weighted Citation Impact)

Refs

0.78

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Is in top 1%

Is in top 10%

Citation History

Topics

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Service and Product Innovation

Social Sciences → Business, Management and Accounting → Marketing

Environmental Sustainability in Business

Social Sciences → Business, Management and Accounting → Marketing

Behavioral and Attitudinal Customer Loyalty in the Power Sector

Metrics

Citation History

Topics

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