BOOK-CHAPTER

Predictive Analytics for Customer Churn in Salesforce Service Cloud

Hemadri Ravilla

Year: 2026 Learning and analytics in intelligent systems Pages: 14-24   Publisher: Springer International Publishing
Keywords:
Cloud computing Predictive analytics Service (business) Analytics Big data Customer service

Metrics

0
Cited By
0.00
FWCI (Field Weighted Citation Impact)
2
Refs
0.88
Citation Normalized Percentile
Is in top 1%
Is in top 10%

Topics

Customer churn and segmentation
Social Sciences →  Business, Management and Accounting →  Marketing
AI and HR Technologies
Social Sciences →  Business, Management and Accounting →  Organizational Behavior and Human Resource Management
Big Data and Business Intelligence
Social Sciences →  Business, Management and Accounting →  Management Information Systems

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