Predictive Analytics for Customer Churn in Salesforce Service Cloud

BOOK-CHAPTER

Year: 2026 Learning and analytics in intelligent systems Pages: 14-24 Publisher: Springer International Publishing

DOI: 10.1007/978-3-032-05377-0_2

Keywords:

Cloud computing Predictive analytics Service (business) Analytics Big data Customer service

Metrics

Cited By

0.00

FWCI (Field Weighted Citation Impact)

Refs

0.88

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Customer churn and segmentation

Social Sciences → Business, Management and Accounting → Marketing

AI and HR Technologies

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Big Data and Business Intelligence

Social Sciences → Business, Management and Accounting → Management Information Systems