JOURNAL ARTICLE

The Use of AI Chatbots in Enhancing Customer Satisfaction in the E-Commerce Industry

Keywords:
Customer satisfaction Chatbot Quality (philosophy) Customer service Customer advocacy Consumer satisfaction

Metrics

0
Cited By
0.00
FWCI (Field Weighted Citation Impact)
18
Refs
0.88
Citation Normalized Percentile
Is in top 1%
Is in top 10%

Topics

AI in Service Interactions
Physical Sciences →  Computer Science →  Artificial Intelligence
Robotic Process Automation Applications
Physical Sciences →  Engineering →  Industrial and Manufacturing Engineering
Forecasting Techniques and Applications
Social Sciences →  Decision Sciences →  Management Science and Operations Research

Related Documents

© 2026 ScienceGate Book Chapters — All rights reserved.