The Use of AI Chatbots in Enhancing Customer Satisfaction in the E-Commerce Industry

JOURNAL ARTICLE

Year: 2025 Pages: 1-6

DOI: 10.1109/citsm67730.2025.11291496

Keywords:

Customer satisfaction Chatbot Quality (philosophy) Customer service Customer advocacy Consumer satisfaction

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0.88

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AI in Service Interactions

Physical Sciences → Computer Science → Artificial Intelligence

Robotic Process Automation Applications

Physical Sciences → Engineering → Industrial and Manufacturing Engineering

Forecasting Techniques and Applications

Social Sciences → Decision Sciences → Management Science and Operations Research