Machine Learning to Enhance Customer Experience on E-Commerce Platforms

JOURNAL ARTICLE

Year: 2025 Pages: 719-723

DOI: 10.1109/iccbe65177.2025.11255882

Keywords:

Customer experience Feature (linguistics) Quality (philosophy) Order (exchange) Key (lock)

Metrics

Cited By

0.00

FWCI (Field Weighted Citation Impact)

Refs

0.71

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Customer churn and segmentation

Social Sciences → Business, Management and Accounting → Marketing

Big Data and Business Intelligence

Social Sciences → Business, Management and Accounting → Management Information Systems

Internet of Things and AI

Physical Sciences → Computer Science → Information Systems