THE IMPACT OF CUSTOMER SERVICE QUALITY ON CUSTOMER SATISFACTION IN ISLAMIC BANKING

JOURNAL ARTICLE

Year: 2024 Journal: Zenodo (CERN European Organization for Nuclear Research) Publisher: European Organization for Nuclear Research

DOI: 10.5281/zenodo.15876909

Keywords:

Customer satisfaction Service quality Customer advocacy Customer retention Customer to customer Customer delight Quality (philosophy) Customer equity

Metrics

Cited By

0.00

FWCI (Field Weighted Citation Impact)

Refs

0.63

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Islamic Finance and Banking Studies

Social Sciences → Business, Management and Accounting → Accounting

Halal products and consumer behavior

Social Sciences → Social Sciences → Sociology and Political Science

Organizational and Employee Performance

Physical Sciences → Computer Science → Artificial Intelligence