JOURNAL ARTICLE

THE IMPACT OF CUSTOMER SERVICE QUALITY ON CUSTOMER SATISFACTION IN ISLAMIC BANKING

Dr. Amir Adam

Year: 2024 Journal:   Zenodo (CERN European Organization for Nuclear Research)   Publisher: European Organization for Nuclear Research
Keywords:
Customer satisfaction Service quality Customer advocacy Customer retention Customer to customer Customer delight Quality (philosophy) Customer equity

Metrics

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Cited By
0.00
FWCI (Field Weighted Citation Impact)
0
Refs
0.63
Citation Normalized Percentile
Is in top 1%
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Topics

Islamic Finance and Banking Studies
Social Sciences →  Business, Management and Accounting →  Accounting
Halal products and consumer behavior
Social Sciences →  Social Sciences →  Sociology and Political Science
Organizational and Employee Performance
Physical Sciences →  Computer Science →  Artificial Intelligence

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