Internet banking service quality impact on customer satisfaction

JOURNAL ARTICLE

Year: 2013 Journal: The Journal of International Trade & Commerce Vol: 9 (3)Pages: 617-637

DOI: 10.16980/jitc.9.3.201306.617

Keywords:

Business Customer satisfaction Service quality Marketing Service (business) Quality (philosophy)

Metrics

Cited By

0.51

FWCI (Field Weighted Citation Impact)

Refs

0.81

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Technology Adoption and User Behaviour

Social Sciences → Decision Sciences → Information Systems and Management

Consumer Behavior and Marketing Influence

Social Sciences → Business, Management and Accounting → Marketing