JOURNAL ARTICLE
Impact of service quality dimensions in internet banking on customer satisfaction
Ajimon GeorgeG. S. Gireesh Kumar
Year: 2014 Journal: DECISION Vol: 41 (1)Pages: 73-85 Publisher: Springer Science+Business Media
Keywords:
Business Customer satisfaction Service quality The Internet Marketing Quality (philosophy) Service (business) Reliability (semiconductor) Computer science World Wide Web
Metrics
144
Cited By
12.31
FWCI (Field Weighted Citation Impact)
81
Refs
0.98
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Citation History
Topics
Customer Service Quality and Loyalty
Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management
Technology Adoption and User Behaviour
Social Sciences → Decision Sciences → Information Systems and Management
Organizational and Employee Performance
Physical Sciences → Computer Science → Artificial Intelligence
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