Assessing Service Quality and Customer Satisfaction: A Study based on Organized Retail Outlets in Rajasthan

JOURNAL ARTICLE

Year: 2020

DOI: 10.13140/rg.2.2.36761.75362

Keywords:

Service quality Quality (philosophy) Service (business) Customer service Data collection SERVQUAL Customer satisfaction

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0.43

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Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Consumer Retail Behavior Studies

Social Sciences → Business, Management and Accounting → Marketing

Innovations and Analysis in Business and Education

Social Sciences → Decision Sciences → Management Science and Operations Research