EMPLOYEE ENGAGEMENT TOWARDS ORGANIZATIONAL PERFORMANCE OF COMPANY M

Abstract

The level of employee engagement in work is an essential predictor of work performance. Sustaining it to a greater extent would help Company M to improve its organizational performance. This study determined 1) the level of organizational performance in terms of financial and non-financial dimensions; 2) the level of employee engagement according to leadership, communication, career opportunities, nature of job and compensation and benefits of Company M’s business support functions; 3) the model that significantly impacted the organizational performance of Company M; and 4) the strategies formulated and to be implemented by Company M to increase employee engagement towards organizational performance. A mixed methods approach applying the sequential explanatory research design was used to support the objectives of the study. The data were gathered in quantitative and qualitative phases with 150 respondents and three participants from each employee level. The quantitative data were analyzed through frequencies, percentages, means, and stepwise regression while qualitative data were presented through summaries of thematic constructs and analysis. The findings of the study revealed that Company M’s level of organizational performance in terms of overall financial and non-financial dimensions exhibited “neither good nor poor relative performance” and “good relative performance”, respectively. Its level of employee engagement indicated that “employees were engaged” by almost all the engagement drivers except for compensation and benefits where “employees were neither engaged nor disengaged”. Most of the models formulated revealed that “leadership” was the most significant and strongest predictor while “nature of job” was the least significant predictor. Few significant employee engagement variables affected organizational performance variables inversely due to certain factors as validated through the qualitative interviews. The researcher recommended that the formulated strategies be adopted by Company M; a similar study be conducted by other companies to cover all employees and other employee engagement variables for more extensive findings.