A Systematic Literature Review on AI Chatbots in Automating Customer Support for E-Commerce
Mounika SaiChintalapudiOmar El-GayarCherie NoteboomD AkdemirZ BulutJ BirdA LotfiT.-S ChangW.-H HsiaoCoppolaM HanJ JiaL ChenL ZhangM XiaoC WuB KitchenhamS ChartersTraver LaudonY LiZ GanB ZhengA MartinM WesselBenlian AlexanderE MoriuchiV LandersD ColtonN HairM OrzolK Szopik-DepczynskaOskar MortensenM PageJ MckenzieP BossuytI BoutronT HoffmannC MulrowL ShamseerJ TetzlaffE AklS BrennanR ChouJ GlanvilleJ GrimshawA HrbjartssonM LaluT LiE LoderE Mayo-WilsonS McdonaldD MoherS PuertasM ManzanoC LopezP CardosoR SanghviSofia GomezM SongX XingY DuanJ CohenJ MouA SundjajaP UtomoF CollineC WangY LiW FuJ JinD WeiC.-M WongF FengW ZhangH ChenC.-M VongC ChenL XiangJ ZhuY ZhaoY ZhouC Zong
Metrics
Topics
Related Documents
AI-Driven Chatbots for E-Commerce Customer Support
Kailash PrasadLinus A XavierShubha JainRaju SubbaSachin MittalNilesh Anute
Systematic Literature Review on Implementation of Chatbots for Commerce Use
Williams SanjayaCalvin CalvinRafif MuhammadMeiliana MeilianaMuhamad Fajar
Automating Systematic Literature Review
Katia Romero FelizardoJeffrey C. Carver
Developing Intelligent Chatbots for Real-Time Customer Support in E-Commerce
The Impact of Chatbots on Customer Satisfaction: A Systematic Literature Review
Alfredo DazaWilfredo Fabriccio Peralta RoblesJohanna del Carmen Romero Jiménez