Assessing the Impact of Operational Excellence on Customer Satisfaction and Retention

doi:10.63345/ijrmeet.org.v12.i9.9

JOURNAL ARTICLE

Assessing the Impact of Operational Excellence on Customer Satisfaction and Retention

Year: 2024 Journal: International Journal of Research in Modern Engineering & Emerging Technology Vol: 12 (9)Pages: 114-122

DOI: 10.63345/ijrmeet.org.v12.i9.9

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Keywords:

Excellence Operational excellence Customer satisfaction Customer retention Business Operations management Process management Marketing Psychology Service quality Engineering Political science Service (business)

Metrics

Cited By

0.00

FWCI (Field Weighted Citation Impact)

Refs

0.52

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Topics

Quality and Supply Management

Social Sciences → Business, Management and Accounting → Management Information Systems

Organizational Leadership and Management Strategies

Social Sciences → Business, Management and Accounting → Strategy and Management

Assessing the Impact of Operational Excellence on Customer Satisfaction and Retention

Metrics

Topics

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