JOURNAL ARTICLE
IMPACT OF CUSTOMER SATISFACTION ON CUSTOMER LOYALTY AND RETENTION
Keywords:
Customer satisfaction Customer retention Business Loyalty business model Marketing Loyalty Customer delight Advertising Service quality Service (business)
Metrics
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Cited By
0.00
FWCI (Field Weighted Citation Impact)
17
Refs
0.07
Citation Normalized Percentile
Is in top 1%
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Topics
Organizational and Employee Performance
Physical Sciences → Computer Science → Artificial Intelligence
Consumer Behavior and Marketing Influence
Social Sciences → Business, Management and Accounting → Marketing
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