JOURNAL ARTICLE
Generative AI for Automated Customer Service Management in Salesforce Service Cloud
Year: 2022 Journal: International Journal of Science and Research (IJSR) Pages: 1677-1679
Keywords:
Cloud computing Service (business) Computer science Service design Customer Service Assurance Process management Business Knowledge management Service delivery framework Marketing
Metrics
0
Cited By
0.00
FWCI (Field Weighted Citation Impact)
8
Refs
0.30
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Topics
Customer churn and segmentation
Social Sciences → Business, Management and Accounting → Marketing
Big Data and Business Intelligence
Social Sciences → Business, Management and Accounting → Management Information Systems
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