AI-Driven Personalization in Telecom Customer Support: Enhancing User Experience and Loyalty

Puneet Singh

doi:10.2139/ssrn.5218986

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JOURNAL ARTICLE

AI-Driven Personalization in Telecom Customer Support: Enhancing User Experience and Loyalty

Puneet Singh

Year: 2025 Journal: SSRN Electronic Journal Publisher: RELX Group (Netherlands)

DOI: 10.2139/ssrn.5218986

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Keywords:

Personalization Business Loyalty Loyalty business model Telecommunications Advertising Marketing Computer science World Wide Web Service (business) Service quality

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Big Data and Business Intelligence

Social Sciences → Business, Management and Accounting → Management Information Systems

Impact of AI and Big Data on Business and Society

Social Sciences → Decision Sciences → Management Science and Operations Research

Customer churn and segmentation

Social Sciences → Business, Management and Accounting → Marketing

AI-Driven Personalization in Telecom Customer Support: Enhancing User Experience and Loyalty

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Citation History

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