BOOK-CHAPTER
Revolutionizing E-Commerce Customer Service: Leveraging GPT-Powered AI Chatbots to Bridge the User Expectation Gap
Azza Abdel MonemIbrahim Ismail
Year: 2025 Lecture notes in electrical engineering Pages: 457-468 Publisher: Springer Science+Business Media
Keywords:
Bridge (graph theory) Customer service Service (business) Business Computer science Engineering Telecommunications Marketing
Metrics
1
Cited By
9.06
FWCI (Field Weighted Citation Impact)
14
Refs
0.92
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Citation History
Topics
AI in Service Interactions
Physical Sciences → Computer Science → Artificial Intelligence
Sentiment Analysis and Opinion Mining
Physical Sciences → Computer Science → Artificial Intelligence
Blockchain Technology Applications and Security
Physical Sciences → Computer Science → Information Systems
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