Analytics Models for Customer-Centric Service-Based Supply Chains

BOOK-CHAPTER

Year: 2024 SpringerBriefs in service science Pages: 35-55

DOI: 10.1007/978-3-031-63875-6_3

Keywords:

Analytics Supply chain Business Process management Service (business) Customer service Computer science Data science Marketing

Metrics

Cited By

1.58

FWCI (Field Weighted Citation Impact)

Refs

0.79

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Big Data and Business Intelligence

Social Sciences → Business, Management and Accounting → Management Information Systems

Blockchain Technology Applications and Security

Physical Sciences → Computer Science → Information Systems

Supply Chain Resilience and Risk Management

Social Sciences → Business, Management and Accounting → Strategy and Management