JOURNAL ARTICLE

Enhancing Customer Experience and Engagement on E-Commerce Platforms Through Ai-Integrated Chatbot Solutions

Gurpreet SinghJagdeep Singh

Year: 2024 Journal:   SSRN Electronic Journal   Publisher: RELX Group (Netherlands)
Keywords:
Chatbot Customer engagement Customer experience Computer science Business World Wide Web Knowledge management Data science Marketing Social media

Metrics

2
Cited By
0.00
FWCI (Field Weighted Citation Impact)
14
Refs
Citation Normalized Percentile
Is in top 1%
Is in top 10%

Citation History

Topics

AI in Service Interactions
Physical Sciences →  Computer Science →  Artificial Intelligence
Sentiment Analysis and Opinion Mining
Physical Sciences →  Computer Science →  Artificial Intelligence
Personal Information Management and User Behavior
Social Sciences →  Decision Sciences →  Information Systems and Management

Related Documents

JOURNAL ARTICLE

Enhancing E-commerce Platforms through MERN Stack and AI- Chatbot Integration

Barman, Pavan Kumar

Journal:   Zenodo (CERN European Organization for Nuclear Research) Year: 2025
JOURNAL ARTICLE

Enhancing E-commerce Platforms through MERN Stack and AI- Chatbot Integration

Barman, Pavan Kumar

Journal:   Zenodo (CERN European Organization for Nuclear Research) Year: 2025
JOURNAL ARTICLE

ROLE OF AI CHATBOTS IN ENHANCING CUSTOMER ENGAGEMENT ON E-COMMERCE PLATFORMS

Journal:   IJIREEICE Year: 2025 Vol: 13 (4)
JOURNAL ARTICLE

Enhancing E-Commerce Platforms with AI-Driven Chatbots: Revolutionizing Customer Search and Engagement

Pradnya Sabannavar

Journal:   International Journal for Research in Applied Science and Engineering Technology Year: 2025 Vol: 13 (4)Pages: 788-795
© 2026 ScienceGate Book Chapters — All rights reserved.