BOOK
Customer Centric Support Services in the Digital Age
Keywords:
Differentiator Business Customer service Service (business) Computer science Process management Marketing Telecommunications
Metrics
6
Cited By
6.77
FWCI (Field Weighted Citation Impact)
0
Refs
0.96
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Citation History
Topics
Service and Product Innovation
Social Sciences → Business, Management and Accounting → Marketing
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