JOURNAL ARTICLE

LLMs for Conversational AI: Enhancing Chatbots and Virtual Assistants

Sharmila Reddy PappulaSathwik Rao Allam

Year: 2023 Journal:   International Journal of Research Publication and Reviews Vol: 4 (12)Pages: 1601-1611

Abstract

Large Language Models (LLMs) play a pivotal role in advancing Conversational AI by significantly enhancing the capabilities of chatbots and virtual assistants.This abstract provides a succinct overview of the key contributions and advancements in LLMs for Conversational AI.The integration of LLMs, particularly exemplified by models like GPT-3, has revolutionized natural language understanding and generation in conversational applications.These models excel at capturing intricate linguistic nuances, context, and user intent, leading to more contextually aware and human-like interactions.One of the primary advantages of LLMs in Conversational AI lies in their ability to adapt and generalize across a diverse range of tasks and domains.Through pretraining on vast datasets, these models acquire a broad understanding of language, enabling them to handle a wide array of user queries and commands effectively.Additionally, fine-tuning LLMs on task-specific data enables personalized and domain-specific conversational experiences.This adaptability proves crucial in industries such as customer support, healthcare, and education, where nuanced and specialized conversations are essential.Furthermore, LLMs contribute to mitigating the cold-start problem by providing more coherent and contextually relevant responses even with limited initial user input.This enhances user engagement and satisfaction by delivering a more natural and intuitive conversational flow.Despite their remarkable advancements, challenges such as ethical considerations, biases, and the potential for misuse accompany the widespread deployment of LLMs in Conversational AI.Striking a balance between innovation and responsible AI usage remains a critical area of research and development.

Keywords:
Chatbot Computer science Human–computer interaction Psychology Communication Multimedia World Wide Web

Metrics

8
Cited By
2.04
FWCI (Field Weighted Citation Impact)
18
Refs
0.86
Citation Normalized Percentile
Is in top 1%
Is in top 10%

Citation History

Topics

AI in Service Interactions
Physical Sciences →  Computer Science →  Artificial Intelligence

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