BOOK-CHAPTER
Intelligent Chatbots for Electronic Commerce: A Customer Perspective
Year: 2023 Lecture notes on data engineering and communications technologies Pages: 121-138 Publisher: Springer International Publishing
Keywords:
Chatbot Perspective (graphical) Service (business) Customer service Computer science Preference Knowledge management World Wide Web Business Marketing Artificial intelligence
Metrics
1
Cited By
0.65
FWCI (Field Weighted Citation Impact)
36
Refs
0.66
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Citation History
Topics
AI in Service Interactions
Physical Sciences → Computer Science → Artificial Intelligence
Digital Marketing and Social Media
Social Sciences → Social Sciences → Sociology and Political Science
Blockchain Technology Applications and Security
Physical Sciences → Computer Science → Information Systems
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