Service Quality Improvemenk The Customer Satisfaction Strategy for Healthcare

Wendy Leebov; Gail Scott

doi:10.1097/01445442-199607000-00009

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JOURNAL ARTICLE

Service Quality Improvemenk The Customer Satisfaction Strategy for Healthcare

Wendy Leebov Gail Scott

Year: 1996 Journal: Journal for Healthcare Quality Vol: 18 (4)Pages: 35-35 Publisher: Lippincott Williams & Wilkins

DOI: 10.1097/01445442-199607000-00009

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Keywords:

Service quality Customer satisfaction Business Patient satisfaction Health care Healthcare service Quality (philosophy) Process management Service (business) Psychology Marketing Political science

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FWCI (Field Weighted Citation Impact)

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0.52

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Citation History

Topics

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Healthcare Quality and Satisfaction

Health Sciences → Health Professions → General Health Professions

Service Quality Improvemenk The Customer Satisfaction Strategy for Healthcare

Metrics

Citation History

Topics

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