BOOK-CHAPTER
Increasing customer loyalty
Year: 2012 Pages: 150-162
Keywords:
Business Loyalty Loyalty business model Marketing Service quality
Metrics
1
Cited By
0.98
FWCI (Field Weighted Citation Impact)
0
Refs
0.85
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Citation History
Topics
Customer Service Quality and Loyalty
Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management
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