JOURNAL ARTICLE
Service Quality Improvement: The Customer Satisfaction Strategy for Health Care
Year: 1995 Journal: The Journal of Continuing Education in Nursing Vol: 26 (1)Pages: 46-46 Publisher: Slack Incorporated (United States)
Keywords:
Service quality Customer satisfaction Business Patient satisfaction Quality (philosophy) Service (business) Quality management Process management Health care Nursing Operations management Marketing Medicine Engineering
Metrics
22
Cited By
1.92
FWCI (Field Weighted Citation Impact)
0
Refs
0.90
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Citation History
Topics
Customer Service Quality and Loyalty
Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management
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