Effects of revenue management on perceived value, customer satisfaction, and customer loyalty

Kohsuke Matsuoka

doi:10.1016/j.jbusres.2022.04.052

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JOURNAL ARTICLE

Effects of revenue management on perceived value, customer satisfaction, and customer loyalty

Kohsuke Matsuoka

Year: 2022 Journal: Journal of Business Research Vol: 148 Pages: 131-148 Publisher: Elsevier BV

DOI: 10.1016/j.jbusres.2022.04.052

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Keywords:

Business Customer profitability Customer retention Customer equity Customer delight Marketing Customer advocacy Customer satisfaction Loyalty business model Revenue management Service quality Revenue Customer to customer Profitability index Service (business) Finance

Metrics

Cited By

18.71

FWCI (Field Weighted Citation Impact)

114

Refs

0.99

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Citation History

Topics

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Consumer Retail Behavior Studies

Social Sciences → Business, Management and Accounting → Marketing

Digital Marketing and Social Media

Social Sciences → Social Sciences → Sociology and Political Science

Effects of revenue management on perceived value, customer satisfaction, and customer loyalty

Metrics

Citation History

Topics

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