Predicting Customer Churn in Telecommunication Industry Using Convolutional Neural Network Model

JOURNAL ARTICLE

Year: 2024 Journal: SSRN Electronic Journal Publisher: RELX Group (Netherlands)

DOI: 10.2139/ssrn.4983685

Keywords:

Computer science Convolutional neural network Telecommunications Artificial neural network Computer network Artificial intelligence

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Customer churn and segmentation

Social Sciences → Business, Management and Accounting → Marketing

Consumer Retail Behavior Studies

Social Sciences → Business, Management and Accounting → Marketing

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management