Predicting Customer Churn Using Artificial Neural Network

Sanjay Kumar; Manish Kumar

doi:10.1007/978-3-030-20257-6_25

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Predicting Customer Churn Using Artificial Neural Network

Sanjay Kumar Manish Kumar

Year: 2019 Communications in computer and information science Pages: 299-306 Publisher: Springer Science+Business Media

DOI: 10.1007/978-3-030-20257-6_25

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Keywords:

Computer science Artificial neural network Customer service Customer intelligence Service (business) Set (abstract data type) Field (mathematics) Customer retention Customer to customer Service provider Voice of the customer Customer advocacy Telecommunications Business Artificial intelligence Service quality Marketing

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18.20

FWCI (Field Weighted Citation Impact)

Refs

1.00

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Is in top 1%

Is in top 10%

Citation History

Topics

Customer churn and segmentation

Social Sciences → Business, Management and Accounting → Marketing

Consumer Retail Behavior Studies

Social Sciences → Business, Management and Accounting → Marketing

Data Mining Algorithms and Applications

Physical Sciences → Computer Science → Information Systems

Predicting Customer Churn Using Artificial Neural Network

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Citation History

Topics

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