The Relationship between Service Quality Factors and Customer Satisfaction Towards Hotel Industry

sabrina shahabudin

doi:10.2139/ssrn.3187153

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JOURNAL ARTICLE

The Relationship between Service Quality Factors and Customer Satisfaction Towards Hotel Industry

sabrina shahabudin

Year: 2018 Journal: SSRN Electronic Journal Publisher: RELX Group (Netherlands)

DOI: 10.2139/ssrn.3187153

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Keywords:

Service quality Customer satisfaction Business Hotel industry Marketing Quality (philosophy) Customer delight Service (business) Customer retention Industrial organization Tourism Geography

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Topics

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Consumer Behavior and Marketing Influence

Social Sciences → Business, Management and Accounting → Marketing

Consumer Retail Behavior Studies

Social Sciences → Business, Management and Accounting → Marketing

The Relationship between Service Quality Factors and Customer Satisfaction Towards Hotel Industry

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Topics

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