Service Quality, Customer Satisfaction and Customer Loyalty: Preliminary Findings

Abror Abror; Dina Patrisia; Yunita Engriani

doi:10.5220/0008436300140019

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JOURNAL ARTICLE

Service Quality, Customer Satisfaction and Customer Loyalty: Preliminary Findings

Abror Abror Dina Patrisia Yunita Engriani

Year: 2018 Pages: 14-19

DOI: 10.5220/0008436300140019

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Keywords:

Customer satisfaction Service quality Loyalty business model Business Customer retention Customer delight Marketing Customer advocacy Service (business) Computer science

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0.69

FWCI (Field Weighted Citation Impact)

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0.79

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Is in top 10%

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Topics

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Digital Marketing and Social Media

Social Sciences → Social Sciences → Sociology and Political Science

Consumer Retail Behavior Studies

Social Sciences → Business, Management and Accounting → Marketing

Service Quality, Customer Satisfaction and Customer Loyalty: Preliminary Findings

Metrics

Citation History

Topics

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