Analysis of Service Quality, Customer Satisfaction, Customer Loyalty, Customer Trust And Customer Commitment

Aldila Krisnaresanti; Yusriyati Nur Farida; Cut Misni Mulasiwi

doi:10.14445/23939125/ijems-v7i12p114

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JOURNAL ARTICLE

Analysis of Service Quality, Customer Satisfaction, Customer Loyalty, Customer Trust And Customer Commitment

Aldila Krisnaresanti Yusriyati Nur Farida Cut Misni Mulasiwi

Year: 2020 Journal: International Journal of Economics and Management Studies Vol: 7 (12)Pages: 91-97

DOI: 10.14445/23939125/ijems-v7i12p114

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Keywords:

Business Customer satisfaction Service quality Loyalty business model Customer advocacy Marketing Customer retention Customer delight Customer equity Customer to customer Customer intelligence Service (business)

Metrics

Cited By

0.23

FWCI (Field Weighted Citation Impact)

Refs

0.67

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Citation History

Topics

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Technology Adoption and User Behaviour

Social Sciences → Decision Sciences → Information Systems and Management

Analysis of Service Quality, Customer Satisfaction, Customer Loyalty, Customer Trust And Customer Commitment

Metrics

Citation History

Topics

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