BOOK-CHAPTER

An investigation of customers’ satisfaction as a mediating effect between hotel customer loyalty antecedents and behavioral loyalty

Keywords:
Business Loyalty Loyalty business model Marketing Customer satisfaction Advertising Service quality Service (business)

Metrics

1
Cited By
0.00
FWCI (Field Weighted Citation Impact)
5
Refs
0.31
Citation Normalized Percentile
Is in top 1%
Is in top 10%

Citation History

Topics

Customer Service Quality and Loyalty
Social Sciences →  Business, Management and Accounting →  Organizational Behavior and Human Resource Management
Technology Adoption and User Behaviour
Social Sciences →  Decision Sciences →  Information Systems and Management
Consumer Retail Behavior Studies
Social Sciences →  Business, Management and Accounting →  Marketing

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