Value co-creation and customer loyalty

Francisco‐José Cossío‐Silva; María‐Ángeles Revilla‐Camacho; Manuela Vega‐Vázquez; Beatriz Palacios‐Florencio

doi:10.1016/j.jbusres.2015.10.028

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JOURNAL ARTICLE

Value co-creation and customer loyalty

Francisco‐José Cossío‐Silva María‐Ángeles Revilla‐Camacho Manuela Vega‐Vázquez Beatriz Palacios‐Florencio

Year: 2015 Journal: Journal of Business Research Vol: 69 (5)Pages: 1621-1625 Publisher: Elsevier BV

DOI: 10.1016/j.jbusres.2015.10.028

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Keywords:

Loyalty Value (mathematics) Perspective (graphical) Structural equation modeling Construct (python library) Loyalty business model Marketing Co-creation Sample (material) Business Empirical research Customer value Psychology Microeconomics Service (business) Economics Computer science Service quality Mathematics

Metrics

365

Cited By

25.60

FWCI (Field Weighted Citation Impact)

Refs

1.00

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Citation History

Topics

Service and Product Innovation

Social Sciences → Business, Management and Accounting → Marketing

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Technology Adoption and User Behaviour

Social Sciences → Decision Sciences → Information Systems and Management

Value co-creation and customer loyalty

Metrics

Citation History

Topics

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