JOURNAL ARTICLE
Analyzing customer satisfaction with service quality in life insurance services
Masood H. SiddiquiTripti Sharma
Year: 2010 Journal: Journal of Targeting Measurement and Analysis for Marketing Vol: 18 (3-4)Pages: 221-238 Publisher: Palgrave Macmillan
Keywords:
Service quality Customer satisfaction Business Marketing Confirmatory factor analysis Life insurance Customer advocacy Customer retention Process management Service level objective Structural equation modeling Knowledge management Service (business) Service provider Service design Computer science Actuarial science
Metrics
69
Cited By
1.91
FWCI (Field Weighted Citation Impact)
54
Refs
0.89
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Citation History
Topics
Customer Service Quality and Loyalty
Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management
Consumer Retail Behavior Studies
Social Sciences → Business, Management and Accounting → Marketing
Technology Adoption and User Behaviour
Social Sciences → Decision Sciences → Information Systems and Management
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