JOURNAL ARTICLE

E-Commerce Customer Relationship Management HICSS-38

Keywords:
Customer relationship management Business Computer science Knowledge management Process management Marketing

Metrics

2
Cited By
0.79
FWCI (Field Weighted Citation Impact)
0
Refs
0.82
Citation Normalized Percentile
Is in top 1%
Is in top 10%

Citation History

Topics

Customer churn and segmentation
Social Sciences →  Business, Management and Accounting →  Marketing

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