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JOURNAL ARTICLE

E-Commerce Customer Relationship Management HICSS-38

Jerry Fjermestad Nicholas Romano

Year: 2005 Pages: 169-169

DOI: 10.1109/hicss.2005.214

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Keywords:

Customer relationship management Business Computer science Knowledge management Process management Marketing

Metrics

2

Cited By

0.79

FWCI (Field Weighted Citation Impact)

0

Refs

0.82

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Citation History

Topics

Customer churn and segmentation

Social Sciences → Business, Management and Accounting → Marketing

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