JOURNAL ARTICLE
A Systematic Literature Review of AI-Based Chatbots' Impact on Operational Consistency in Customer Service
Keywords:
Systematic review Consistency (knowledge bases) Service (business) Service quality Customer service Customer advocacy Customer intelligence Context (archaeology)
Metrics
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Cited By
0.00
FWCI (Field Weighted Citation Impact)
0
Refs
0.90
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Topics
AI in Service Interactions
Physical Sciences → Computer Science → Artificial Intelligence
Diverse Interdisciplinary Research Innovations
Social Sciences → Decision Sciences → Management Science and Operations Research
Robotic Process Automation Applications
Physical Sciences → Engineering → Industrial and Manufacturing Engineering
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