JOURNAL ARTICLE

A Systematic Literature Review of AI-Based Chatbots' Impact on Operational Consistency in Customer Service

Keywords:
Systematic review Consistency (knowledge bases) Service (business) Service quality Customer service Customer advocacy Customer intelligence Context (archaeology)

Metrics

0
Cited By
0.00
FWCI (Field Weighted Citation Impact)
0
Refs
0.90
Citation Normalized Percentile
Is in top 1%
Is in top 10%

Topics

AI in Service Interactions
Physical Sciences →  Computer Science →  Artificial Intelligence
Diverse Interdisciplinary Research Innovations
Social Sciences →  Decision Sciences →  Management Science and Operations Research
Robotic Process Automation Applications
Physical Sciences →  Engineering →  Industrial and Manufacturing Engineering

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