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Does Service Quality, Satisfaction and Trust Lead to Students’ Loyalty in Open Distance Learning Higher Education?

Zahir Osman Nazruzila Razniza Mohd Nadzri Tuan Fatma Tuan Sulaiman Rohaya Ali Azleen Ismail

Year: 2025 Studies in systems, decision and control Pages: 1021-1032 Publisher: Springer International Publishing

DOI: 10.1007/978-3-031-95280-7_87

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Keywords:

Loyalty Lead (geology) Service (business) Service quality Social distance

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Topics

Educational Leadership and Practices

Social Sciences → Social Sciences → Education

Educational Reforms and Innovations

Physical Sciences → Environmental Science → Health, Toxicology and Mutagenesis

Human auditory perception and evaluation

Physical Sciences → Engineering → Aerospace Engineering

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