Artificial Intelligence based health consultation: A systematic literature review

Abstract

The focus here is on AI-based medical consultation systems, as elaborated in this paper. We reveal its use cases, core concepts and challenges in health consultation via a systematic literature review of peer- reviewed citations as well as real-world implementations of AI through various applications. Different AI-based tools, including virtual health assistants, diagnostic algorithms, and remote monitoring systems show promise in improving diagnostic accuracy, increasing access to health care and decreasing clinician burden. However, data privacy, algorithm bias, and regulatory requirements remain hurdles. This review evaluates the present state and future trajectories of AI in medical consultations by collating evidence from clinical studies and providing practical insights.