ASSESSING THE KEY FACTORS AFFECTING CUSTOMER SATISFACTION IN ORGANIZED RETAIL STORES IN CHANDIGARH

JOURNAL ARTICLE

Year: 2021

DOI: 10.13140/rg.2.2.19211.00804

Keywords:

Customer satisfaction Key (lock) Quality (philosophy) Service quality Consumer satisfaction Customer relationship management

Metrics

Cited By

0.22

FWCI (Field Weighted Citation Impact)

Refs

0.66

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Outsourcing and Supply Chain Management

Social Sciences → Business, Management and Accounting → Management Information Systems

Quality and Supply Management

Social Sciences → Business, Management and Accounting → Management Information Systems