BOOK-CHAPTER
The Relationship Between Perceived Service Quality, Customer Satisfaction and Customer Loyalty: The Case of Banking Sector
Vedat UlusoySalim AkyürekGünay SadikoğluNesrin M. Bahçelerli
Year: 2025 Lecture notes in networks and systems Pages: 142-152 Publisher: Springer International Publishing
Keywords:
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26
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0.71
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Topics
Customer Service Quality and Loyalty
Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management
Technology Adoption and User Behaviour
Social Sciences → Decision Sciences → Information Systems and Management
Consumer Retail Behavior Studies
Social Sciences → Business, Management and Accounting → Marketing
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