BOOK-CHAPTER

The Relationship Between Perceived Service Quality, Customer Satisfaction and Customer Loyalty: The Case of Banking Sector

Vedat UlusoySalim AkyürekGünay SadikoğluNesrin M. Bahçelerli

Year: 2025 Lecture notes in networks and systems Pages: 142-152   Publisher: Springer International Publishing
Keywords:

Metrics

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Cited By
0.00
FWCI (Field Weighted Citation Impact)
26
Refs
0.71
Citation Normalized Percentile
Is in top 1%
Is in top 10%

Topics

Customer Service Quality and Loyalty
Social Sciences →  Business, Management and Accounting →  Organizational Behavior and Human Resource Management
Technology Adoption and User Behaviour
Social Sciences →  Decision Sciences →  Information Systems and Management
Consumer Retail Behavior Studies
Social Sciences →  Business, Management and Accounting →  Marketing

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